Privacy Policy

Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website or stay at our property.

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Information We Collect:

Reservation Information: When you make a reservation, we collect your name, contact information (email address, phone number), billing address, arrival/departure dates, room type, and any special requests.
Guest Information: During your stay, we may collect additional information such as government-issued ID, emergency contact details, and dietary restrictions.
Payment Information: We securely store your payment information (debit/credit card details) to process your reservation and incidentals.
Automatically Collected Information: Our website and booking system may collect certain information automatically such as browsing history, search terms, and IP address.

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How We Use Your Information:

Reservation Management: We use your information to process reservations, confirm stays, and send booking confirmations.
Guest Services: We use your information to personalise your stay, fulfil special requests, and provide relevant information about our services and amenities.
Marketing & Promotions: With your consent, we may use your contact information to send promotional emails about our property, special offers, and upcoming events. You can opt-out of receiving these emails at any time.
Website Analytics: We use website usage data to improve the functionality and user experience of our website.
Legal Compliance: We may use your information to comply with legal requirements, respond to arbitrations or court orders, or investigate potential breaches of our terms and conditions.

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Information Sharing:

We will not share your personal information with third parties without your consent, except in the following limited circumstances:

Third-Party Providers: We may share your information with third-party service providers we use to operate our business, such as booking platforms or credit card processors. These providers are obligated to use your information only for the purpose of providing services to us.
Legal Requirements: We may be required to disclose your information to comply with applicable laws, regulations, or legal processes.
Security Concerns: We may share your information to investigate or prevent potential threats to safety or security.

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Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes outlined above, or retain anonymized data for statistical analysis or improvement of guest experiences, or as required by law. We will then securely delete or anonymize your information.

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Your Choices:

Access and corrections: You have the right to access and correct your personal information. Please contact us at reservations@avellinolakeside.com with any such requests.

You can also request to opt-out of receiving marketing communications from us.

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Security:

We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

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Children’s Privacy:

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

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Changes to this Policy:

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new or revised Privacy Policy on our website.

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By making a reservation or using our website, you acknowledge that you have read and understood this Privacy Policy.

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